Privacy Statement
1. Introduction
FMB Stove Repairs is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Statement outlines how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.
2. Information We Collect
We may collect the following types of personal information, Generally this information is provided to us by your rental agency
Full name
Contact details (phone number, email address, residential address)
Property-related information (e.g., appliance details, service requests, access instructions)
Any other information you voluntarily provide during service coordination
3. How We Use Your Information
Your personal information is used solely for the purpose of delivering services requested by your rental agency or property manager. This includes:
Scheduling and performing appliance repairs, installations, and electrical services
Conducting smoke alarm testing and certification
Communicating with you regarding appointments and service updates
4. Disclosure of Information
We respect your privacy. Your contact details will only be shared with:
Staff members of FMB Stove Repairs who are directly involved in carrying out the requested services
We do not disclose your personal information to any third party unless:
You have given explicit consent
It is required by law or legal process
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use reputable third-party cloud-based services and customer relationship management (CRM) platforms to log information and assign tasks to our technicians.
While we choose trusted providers, FMB Stove Repairs is not responsible for any breach of your privacy resulting from the failure or compromise of these third-party applications.
Access to your data is restricted to authorized personnel only.
6. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected.
7. Rights
You have the right to:
Withdraw consent for future communications
To exercise these rights, please contact us using the details provided below.This will be communicated to your Rental agency or Property manager.
8. Contact Us
If you have any questions or concerns about this Privacy Statement , please contact:
FMB Stove Repairs
📧 Email: info@fmbstoverepairs.com.au
📞 Phone: 02 9067 3131
