You are juggling open homes, new leases and end-of-lease inspections, and an oven that has stopped working is the last thing you need in the queue. This page is about taking it off your desk.
Your tenant books it, not you
Send your tenant to our online booking. They pick a day and a morning or afternoon that suits them, and the booking asks for what we need:
- the property postcode, suburb and address
- your agency name and, if you have one, the property manager and work order number
- the tenant’s name, mobile and email
- the appliance, brand, model and what is wrong with it
Because the tenant books, our technician calls them on the day, not you. You are out of the middle of it. If the tenant adds your email, you are copied on the confirmation.
The tenant enters the postcode and the calendar shows the next available appointments for that address. See areas we service for the suburbs we cover — we are adding more shortly. If your property is not listed, please call us on (02) 9067 3131 or email info@fmbstoverepairs.com.au.
The confirmation email has a link to move or cancel the booking, up to one day before the appointment. After that, call us.
Approvals: a $300 repair limit
To keep approvals moving, we ask agencies for a repair limit of $300.
- If the appliance can be repaired within that amount, we go ahead, invoice and close the job.
- If the repair would cost more, we give you a quote for both repair and replacement.
- If you decide not to go ahead with either, we charge a call-out fee of $110 including GST.
Our standard charges are $90 + GST call-out and $90 + GST labour, with parts at the manufacturer’s recommended price.
One company for the whole kitchen and laundry
Cooking appliances are our specialisation — ovens, stoves, cooktops and rangehoods — but we also repair fridges, washing machines, dishwashers and dryers, so you are not chasing three trades for one property.
Our vans carry the common parts, and they also stock basic electric cooktops and ovens. If a repair turns out to be uneconomical, we can often replace the appliance on the spot rather than leaving the tenant without a working kitchen while you get approval and wait for a delivery. See installation.
What you can expect on the day
- All work and labour guaranteed
- Friendly, uniformed professionals who arrive in the window booked
- Experienced technicians who get it right the first time
- Honest, up-front pricing — flat rate, never hourly
Setting up an account
Email us and we will set your agency up. All bookings and enquiries go through our main number, (02) 9067 3131.
Tenant booking, email us, or call (02) 9067 3131.