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Service Area and Postcode Policy

FMB Stove Repairs operates within a limited set of postcodes to ensure efficient service delivery and technician availability. While we do not publicly list these postcodes, our team will verify your location upon receiving your service request.
If your property is located outside our designated service area:
You will be informed that your postcode is currently not covered
You may be asked to contact us directly to discuss alternative arrangements or to manually book a repair
This policy helps us maintain high service standards and avoid delays caused by extended travel times.

Privacy Statement

1. Introduction

FMB Stove Repairs is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Statement outlines how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

2. Information We Collect

We may collect the following types of personal information, Generally this information is provided to us by your rental agency
Full name
Contact details (phone number, email address, residential address)
Property-related information (e.g., appliance details, service requests, access instructions)
Any other information you voluntarily provide during service coordination

3. How We Use Your Information

Your personal information is used solely for the purpose of delivering services requested by your rental agency or property manager. This includes:
Scheduling and performing appliance repairs, installations, and electrical services
Conducting smoke alarm testing and certification
Communicating with you regarding appointments and service updates

4. Disclosure of Information

We respect your privacy. Your contact details will only be shared with:
Staff members of FMB Stove Repairs who are directly involved in carrying out the requested services
We do not disclose your personal information to any third party unless:
You have given explicit consent
It is required by law or legal process

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use reputable third-party cloud-based services and customer relationship management (CRM) platforms to log information and assign tasks to our technicians.
While we choose trusted providers, FMB Stove Repairs is not responsible for any breach of your privacy resulting from the failure or compromise of these third-party applications.
Access to your data is restricted to authorized personnel only.

6. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected.

7. Rights

You have the right to:
Withdraw consent for future communications
To exercise these rights, please contact us using the details provided below.This will be communicated to your Rental agency or Property manager.

8. Contact Us

If you have any questions or concerns about this Privacy Statement , please contact:
FMB Stove Repairs

📧 Email: info@fmbstoverepairs.com.au

📞 Phone: 02 9067 3131